Terms of use
How access to LAMPA, subscriptions and renewals work, and when a payment is refunded.
Service operator
The LAMPA service and its app data processing are operated by DRUSTVO SA OGRANICENOM ODGOVORNOSCU MANKRIK DOO BUDVA - OGRANAK BEOGRAD.
Address: BULEVAR MIHAJLA PUPINA 115A, Beograd (Novi Beograd) - 11070, Serbia (RS). The developer name shown on Google Play is Mankrik.
LAMPA support: support@noltrasoft.com.
What LAMPA provides
LAMPA is a VPN app and service. Connecting requires active access through your own subscription or a device slot provided by a subscription owner. Your chosen plan determines the number of devices and how long access lasts. The price, subscription period and renewal terms are shown before you buy.
Buying and managing a subscription
On Android, the purchase method depends on your Google Play country. Google Play Billing is used in supported countries outside Russia. External payment is provided for Russia. The app’s language alone does not determine the purchase method.
If you are offered external payment through our payment partner, the seller and payment terms are shown immediately before you pay. When paying through NOLTRA TRADING L.L.C., the terms shown for that seller before payment apply. Access is activated after successful payment has been verified. Saving a payment method or confirming it with your bank does not, by itself, constitute a payment. You do not enter card details in the LAMPA interface.
Manage subscriptions purchased through Google Play in Google Play. Renewals, cancellations and refunds for those purchases are governed by Google Play’s terms and applicable rules. LAMPA applies renewals, cancellations and refunds confirmed by the store.
External payment renewals and cancellation
Recurring payment terms are shown before you agree to automatic payments. The first renewal attempt is made 72 hours before the paid period ends for monthly and annual subscriptions, and 24 hours before it ends for weekly subscriptions. An early charge does not add extra days to the subscription period. Your recurring payment agreement is tied to the payment provider; switching providers requires a new agreement. A failed charge does not renew your subscription. If your payment method is no longer valid, you may need to confirm it again with your bank. Uninstalling the app or turning off the VPN does not, by itself, cancel automatic payments.
Refunds
A payment made by card or through Russia’s Faster Payments System (SBP) is refunded if the service genuinely did not work for reasons on LAMPA’s side: you could not connect, or access was not activated after payment. To request a refund, contact LAMPA support. Support will first check what happened and try to fix it. If the service still does not work, the money is returned by the same method the payment was made with.
If the service worked, the unused part of the paid period is not refunded. After you cancel the subscription, access remains until the end of that period.
A full refund removes the subscription time funded by that purchase. Access is retained after a partial refund. If you pay for the same period again, or a payment goes through after the payment page was closed, the money is not lost: the paid time is added to your subscription, or activates one if you have none. If a renewal for the same period is charged twice, the extra charge is refunded automatically by the same method. Purchase information and payment results are used to investigate payment issues. Browsing history, DNS requests and VPN connection history are not logged for this purpose.
For purchases made in Google Play, the App Store and other app stores, refunds follow the store’s rules.
Your connection
LAMPA shows the current connection status and automatically tries to restore an interrupted connection. Availability depends in part on your current network and server availability. Supported Russian services use a direct route through your current network. Those connections do not go through LAMPA’s VPN tunnel. Your local network remains accessible.
Your data
The Privacy Policy explains the information needed for your connection, subscription and AppsFlyer install measurement. Revoking a device’s access ends its access but does not delete all data about the device and its purchases.
Questions about the service
For help with your connection, subscription or payment, contact LAMPA support.
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